Useful Forms and Complaints
Please contact us
zac@tliminsurance.co.nz
Claim Forms
NIB
https://www.nib.co.nz/Documents/Document/ClaimsForm.pdf/showPDF
T 0800 123 642
E claims@nib.co.nz
Partners Life- Private Medical Cover
https://assets.ctfassets.net/w9dpej1et86g/48J08YauA1zumdejPDMHOU/b40ab96391513ef975cbc4634f9b7ec5/Private_Medical_Cover_Claim_Form.pdf
F 0800 15 54 33
E claims@partnerslife.co.nz
Complaints about T.L.I.M Insurance Services Limited
What is a client complaint?
“A complaint is defined as an expression of dissatisfaction made to us, relating to its products, advice or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected (ISO 10002).”
“A complaint means a statement of dissatisfaction communicated to us by a client about our financial advice service, other than a statement of dissatisfaction that is trivial or vexatious or that the client indicated is not intended to be a complaint.”
How will we deal with a complaint about T.L.I.M Insurance Services Limited?
· Listen to you the client: To understand the nature of the complaint, gather all the relevant details about the complaint and to help provide a solution to the client about the complaint
· Resolve if possible: Wherever possible we will try to resolve your complaint immediately with you at the time the complaint is made
· Report it: If we cannot resolve your complaint immediately then within 48 hours T.L.I.M Insurance will report the complaint to the relevant insurer.
Who should I notify?
· All complaints must be made to T.L.I.M Insurance Services Limited by telephone on 0800 9227874 or email zac@tliminsurance.co.nz
· Resolved complaints will be recorded and logged
· Unresolved complaints will be registered with the relevant insurer within 48 hours and acknowledged to you within 5 working days
· If you feel your complaint has not been resolved satisfactorily you can contact the Insurance, Savings and Financial Ombudsman ISFO on 0800 888 202
What else should I do?
· If you are experiencing vulnerability and require additional support please let us know
· All information provided will be handled in accordance with the Privacy Act 2020
T.L.I.M Insurance Services Limited 2021