Useful Forms and Complaints

Please contact us zac@tliminsurance.co.nz

 

Claim Forms

NIB

 https://www.nib.co.nz/Documents/Document/ClaimsForm.pdf/showPDF

T 0800 123 642

E claims@nib.co.nz


Partners Life- Private Medical Cover

https://assets.ctfassets.net/w9dpej1et86g/48J08YauA1zumdejPDMHOU/b40ab96391513ef975cbc4634f9b7ec5/Private_Medical_Cover_Claim_Form.pdf 

F 0800 15 54 33

E claims@partnerslife.co.nz

 

Complaints about T.L.I.M Insurance Services Limited

 

What is a client complaint?

 

“A complaint is defined as an expression of dissatisfaction made to us, relating to its products, advice or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected (ISO 10002).”

 

A complaint means a statement of dissatisfaction communicated to us by a client about our financial advice service, other than a statement of dissatisfaction that is trivial or vexatious or that the client indicated is not intended to be a complaint.”

 

How will we deal with a complaint about T.L.I.M Insurance Services Limited?

·       Listen to you the client: To understand the nature of the complaint, gather all the relevant details about the complaint and to help provide a solution to the client about the complaint

·       Resolve if possible: Wherever possible we will try to resolve your complaint immediately with you at the time the complaint is made

·       Report it: If we cannot resolve your complaint immediately then within 48 hours T.L.I.M Insurance will report the complaint to the relevant insurer.

Who should I notify?

·       All complaints must be made to T.L.I.M Insurance Services Limited by telephone on 0800 9227874 or email zac@tliminsurance.co.nz

·       Resolved complaints will be recorded and logged

·       Unresolved complaints will be registered with the relevant insurer within 48 hours and acknowledged to you within 5 working days

·       If you feel your complaint has not been resolved satisfactorily you can contact the Insurance, Savings and Financial Ombudsman ISFO on 0800 888 202

What else should I do?

·       If you are experiencing vulnerability and require additional support please let us know

·       All information provided will be handled in accordance with the Privacy Act 2020

T.L.I.M Insurance Services Limited 2021